Terms of Service

Welcome to! These terms and conditions outline the rules and regulations for Payments, Sipments, Returns & Refunds with ArtMall Kolkata's Website. Please follow the link for detailed information regarding Terms of Usage.

Payment Terms

ArtMall Kolkata only accepts payments in INR for selling items within India. Clients can pay using both Online & Offline methods. Our online payment gateway provider is RazorPay India where clients can pay us using UPI/GooglePay/Paytm/Credit Card/Debit Card/NetBanking.

Privacy Terms

Just like our customers, we also don't like unwanted marketing calls & emails. Please be assured that we DONT SELL our customer's personal information to any third party vendors. Kindly follow the link for the detailed information on our Privacy Policy.

Delivery Terms

Shopping with us is very easy. We ship all over India (in all states & major cities, except a few sensitive and non deliverable zones). Standard courier charges are fixed and is only Rs.99/- for packages up to 200gms. In case you need Express Deliveries (to be delivered within 3 working days), our charges are Rs.300/- for packages upto 200gms. Cancellation is possible within first 24 hours after placing the order. Please Contact Us before placing your order for priority shipping or cancellation requests. For standard sipments, we ship the items within 3 working days from the date of receipt of payment, and deliver all products within 3 to 9 working days pan India.

Refund Terms

All our Customers are valuable to us & eligible to claim a full refund in case the Customer does not receive the product within a maximum of 14 working days from the date of accepted orders (duly acknowledged by us in email) for all deliveries within India.

Additionally, in case of products received in defective or damaged condition, Customers are eligible to claim a full refund. To do so, they need to Contact Us and provide the intimation of defect or damage to us in writing along with a photograph of the product clearly depicting the damage or defect within 24 hours of receipt of such defective/damaged product/s. The responsibility of couriering the defective/damaged product/s rests with the Customer. ArtMall Kolkata, shall be liable for full refund of the product price only and shall not be liable for any other costs or damages whatsoever, either explicit or implied.
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